Choctaw Casinos & Resorts Health and Safety

At Choctaw Casinos & Resorts, the health and safety of our guests, associates and community is our top priority.

To enhance cleanliness and minimize risk, we have implemented new procedures following public health guidance and industry best practices.

We will continue to monitor COVID-19 data and be proactive in our approach to operating responsibly and with an abundance of caution.

• Health & Wellness Attestation
• Guest Safety Measures
• Casino & Property Safety Measures
• Associate Safety Measures
• Frequently Asked Questions
• For More Information

Health & Wellness Attestation

Guests should not visit any Choctaw Casinos & Resorts location if they have tested positive for COVID-19 or have any of the following symptoms associated with COVID-19:

• Fever at 100.4 degrees or higher within the last 24 hours
• New cough
• New muscle aches not attributable to exercise
• New sore throat
• New shortness of breath
• New loss of taste or smell
• New congestion and runny nose
• Nausea and vomiting
• Diarrhea
• Direct contact with anyone confirmed or suspected to have the COVID-19 virus

Guest Safety Measures

Sanitation Standards

• Sanitation wipes will be available throughout the property.
• As of May 1, 2021, masks will be encouraged and available, but not required for guests and/or associates.
• Acrylic separation panels will be installed at all transaction areas.

Casino & Property Safety Measures

Restaurants & Bars

• All food & beverage outlets will operate at regular capacity.

Public Spaces

• The frequency of cleaning and sanitizing will be increased in all public spaces with an emphasis on frequent contact surfaces including check-in desks, bell desks, elevators, door handles, public restrooms, room keys, locks, ATMs, escalator handrails, casino cage counters, slot machines, table games, dining surfaces, kiosks and seating areas.
• Hand sanitizer stations will be readily available in high traffic areas throughout our facilities.
• The frequency of air filter replacement and HVAC system cleaning will be increased to maximize the fresh air exchange. UV disinfecting lights will be in use at select properties.

Pools

• Pool seating will be sanitized frequently.

The District

We have implemented the following enhanced sanitizing measures across all areas.

• Each bowling ball, ball return rack, and lane seating are sanitized after every game with a cleaning solution approved by the CDC.
• Arcade games are sanitized frequently and thoroughly with a CDC-approved solution after each gameplay and then again, every half hour to take significant precautions to ensure your safety.
• Each auditorium has been carefully prepared just for you! Every seat gets sanitized after a viewing, including adjacent seats, hand railings, armrests, and children’s booster seats. A pressurized disinfectant is also applied to ensure a safe environment for your viewing experience.
• In addition to our enhanced protocols, sanitizing stations can be found throughout our facility for your use.

Hotel Room Cleaning

• We follow industry-leading cleaning and sanitizing protocols to clean guest rooms, with particular attention to high touch items including remote controls, toilet seats and handles, doors, furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, alarm clocks, luggage racks, and flooring.
• The products used to clean our guest rooms meet all CDC requirements for all bacteria and viruses, including COVID-19.

Associate Safety Measures

Specific protocols to ensure the health and safety of our associates

Associate Safety

• Associates who exhibit any symptoms of COVID-19 while on property are asked to notify their manager, asked to leave immediately and seek medical treatment.

Associate Sanitation Standards

• Associates will be encouraged to wear a mask, but not required. We will continue to encourage masks for associates who have not completed their COVID-19 vaccinations.

Associate/Guest Interactions

• Acrylic separation panels are positioned at designated point of sale terminals throughout our properties.

Associate Training

• All associates will be given clear instructions on how to respond to and report any presumed case of COVID-19 on property.
• All associates returning to the workplace will receive training before returning including, but not limited to, Coronavirus Hygiene, Coronavirus Signs & Symptoms, and What to Expect When You Return to the Workplace.
• All associates will receive training on department-specific safety and sanitation protocols.
• Associates will be given clear directions on how to respond quickly and appropriately to all presumed cases of coronavirus.

Associate Spaces

• The frequency of cleaning and sanitizing will be increased in high traffic back of house areas including associate dining rooms, associate entrances, uniform control rooms, associate restrooms, loading docks, offices, kitchens, security scanning podiums, HR service desks, Gaming Commission lobby, training classrooms, lockers and key watchmen.
• Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to another associate (includes lockers, phones, radios, computers, key/card printers, payment terminals, kitchen equipment, engineering and maintenance tools, folios, time clocks and all other direct contact items used throughout a property).

For More Information

Your health and safety is our top priority. If you have specific questions about these procedures and protocols, please direct inquiries to our Resort Services team via our contact form.